Privacy Policy

1. Introduction

Quantum Paradigm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a free audit or consultation
• Contact us through our forms or email
• Subscribe to our newsletter
• Engage our services

This information may include:

• Name and contact information (email, phone number)
• Company name and website URL
• Job title and role
• Business challenges and goals
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Device information and operating system
• Referring URLs and pages viewed
• Time and date of visits
• Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver audits, consultations, and contracted services
• Communication: Respond to inquiries and send service-related updates
• Marketing: Send newsletters and promotional materials (with your consent)
• Improvement: Analyze usage to improve our website and services
• Legal Compliance: Comply with legal obligations and protect our rights
• Business Operations: Maintain records and conduct business analytics

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data and context:

• Contract Performance: Processing necessary to fulfill our service agreement
• Legitimate Interests: Business operations and service improvement
• Consent: Marketing communications (you can withdraw anytime)
• Legal Obligations: Compliance with applicable laws

5. How We Share Your Information

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Email service providers (newsletter and communications)
• Analytics providers (website and campaign analysis)
• Cloud hosting providers (data storage)
• Payment processors (if applicable)
• CRM and project management tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.4 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data backup procedures
• Employee training on data protection

However, no internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Factors considered for retention periods include: legal obligations, dispute resolution, contract enforcement, and legitimate business purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 General Rights

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Objection: Object to processing of your information
• Portability: Request transfer of your information
• Withdraw Consent: Withdraw previously given consent

8.2 Marketing Preferences

You can opt out of marketing emails by clicking "unsubscribe" in any promotional email or by contacting us directly.

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at maher@quantumparadigm.agency. We will respond within 30 days.

9. International Data Transfers

We operate globally and may transfer your information to countries outside your residence. When we do, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Compliance with applicable data protection regulations

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: